Unlocking your company's full potential
We understand the real-life challenges that exist within the finance industry, we deliver results across a broad range of financial services companies, large and small.
Our approach
Our approach encompasses engagement with all business areas to investigate opportunities, optimise performance and achieve immediate improvement.
Engagement
Appraisal
Proposal
Implementation
Embed
Areas of Expertise
Strategy
Segmentation, portfolio categorisation, prioritisation, contact drivers.
Digital and Self-Serve
Review, gap analysis, development mid/long term proposition
Performance
Training, culture, staff engagement, vision, environment, industrialisation.
Measurement
Benchmarking, KPIs, forecasting, goal setting, quantifiable uplift, expectations.
Our Team
Gareth Omry Bailey
Highly motivated strategy lead with extensive experience within the banking and financial sector. Specialising in the design, build and implementation of complex, large scale traditional and digital strategies. Experienced product owner of large scale web and digital build initiatives across multiple customer portfolios.
Steve James Smith
Highly experienced Operations & Programme Director with significant track record of successful delivery forged through heightened communication, engagement and facilitation. Steve is able to translate requirements into an effective operational roadmap, overcoming obstacles and keeping businesses focused on key objectives with the correct tools in place to deliver. This approach of building strong working relationships and resilient strategies has resulted in the creation of multiple winning teams; delivering results but crucially sustaining them through enhancements to culture, environment and management practice.
Martin Liam Supple
Working in collections and recoveries for over 20 years, Martin has extensive experience of leading several large high performance operations in both the U.K. and Ireland. A specialist in sustainable operational change with a track record of consistent delivery, Martin has delivered transformation projects within both secured and unsecured lending in addition to DCA contingent and purchased debt environments.
Vincenzo John Vernon
Charismatic and vastly experienced Operations and Programme manager with specific expertise in contact centre management. Adept at quickly forming strong working relations with local management teams to identify development opportunities and also blockers to them, my experience, knowledge and detailed understanding of communication skills, enables me to readily upskill people which in turn leads to improved operational results. Working closely with the local management teams and staff also yields benefit in terms of staff engagement and morale and in turn a more sustained improvement in performance.
Do these challenges sound familiar?
Ready to take your business to the next level?
Total Contact Solutions
Unit 2
George house
Princes court
Nantwich
Cheshire
CW5 6GD
email: enquiries@totalcontactsolutions.co.uk
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