What can we offer
your business?

  • Contact centre expertise across numerous financial services environments; banking, 3rd party debt collection, credit card lending, unsecured and secured collections.
  • Full evaluation phase working with existing staff to draw out current challenges, barriers, process enhancements and workflows.
  • Experienced delivery in numerous locations; UK, Ireland, Spain and Germany.
  • Creative and solutions-based collaborative approach.
  • Over 60 years’ experience of managing successful contact centres and high performance teams within some of the largest financial organisations.
  • Significant results and revenue uplifts through operational turnarounds.
  • Execution through to delivery of tangible improvements to critical performance metrics.
  • Ability to work with and upskill existing resource, making business model more sustainable.
  • Post-implementation embedding support, and providing route to ensuring environment of continuous improvement.
  • Market-leading training solutions.