What can we offer
- Contact centre expertise across numerous financial services environments; banking, 3rd party debt collection, credit card lending, unsecured and secured collections.
- Full evaluation phase working with existing staff to draw out current challenges, barriers, process enhancements and workflows.
- Experienced delivery in numerous locations; UK, Ireland, Spain and Germany.
- Creative and solutions-based collaborative approach.
- Over 60 years’ experience of managing successful contact centres and high performance teams within some of the largest financial organisations.
- Significant results and revenue uplifts through operational turnarounds.
- Execution through to delivery of tangible improvements to critical performance metrics.
- Ability to work with and upskill existing resource, making business model more sustainable.
- Post-implementation embedding support, and providing route to ensuring environment of continuous improvement.
- Market-leading training solutions.