Why are we
different?

Contractors/Consultants

  • Individual contributors with restricted spheres of influence and expertise.
  • Reviewing at elevated level, limited understanding of issues ‘on the ground’.
  • Short term solution, reliant on subsequent delivery through existing workforce.
  • Often viewed as separate population/resource to permanent staff.
  • “Here today, gone tomorrow” working in silos with low impact.
  • Compromised delivery due to limited mandate or stakeholder engagement.
  • Limited or zero subject matter experience, ‘generalists’ without understanding operational and business considerations.
  • Costs not representative of delivery or benefits.
  • Proven track record of delivery with results and accomplishments to support.
  • Hands-on approach, fully outcomes-focused as opposed to theory.
  • Understanding of potential gaps and improvements done from agent level up.
  • Implementation of identified efficiencies rather than handover to management.
  • Quicker realisation of benefits.
  • Clear language and suggested direction based on actual observations and previous turnaround projects.
  • First class interpersonal skills, ability to communicate at all levels building relationships.
  • Subject matter expertise across contact centres and collections environments.
  • Favourable comparative costs.

Why are we
different?

  • Proven track record of delivery with results and accomplishments to support.
  • Hands-on approach, fully outcomes-focused as opposed to theory.
  • Understanding of potentiagaps and improvements done from agent leveup.
  • Implementation of identified efficiencies rather than handover to management.
  • Quicker realisation of benefits.
  • Clear language and suggested direction based on actuaobservations and previous turnaround projects.
  • First class interpersonaskills, ability to communicate at allevels building relationships.
  • Subject matter expertise across contact centres and collections environments.
  • Favourable comparative costs.

Contractors/Consultants

  • Individual contributors with restricted spheres of influence and expertise.
  • Reviewing at elevated level, limited understanding of issues ‘on the ground’.
  • Short term solution, reliant on subsequent delivery through existing workforce.
  • Often viewed as separate population/resource to permanent staff.
  • “Here today, gone tomorrow” working in silos with low impact.
  • Compromised delivery due to limited mandate or stakeholder engagement.
  • Limited or zero subject matter experience, ‘generalists’ without understanding operationaand business considerations.
  • Costs not representative of delivery or benefits.